GENERAL TERMS
The e-shop (www.heatingshop.gr) is addressed to all internet users who wish to be immediately informed about the products we offer and the possibility of making purchases through the e-shop, following an online order, always under subject to the adequacy of the company’s inventories. These terms are fully compatible with applicable European and Greek law and users recognize the right of the company to change the provisions of these terms, insofar as they do not relate to its legally binding obligations and without affecting completed situations. The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them. For this reason we inform the customers of our online store about the following issues:

PRODUCT ORDER AND CONSUMER PROTECTION
Placing an order through the e-shop is a conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended. You have the possibility of concluding a valid order through the e-shop, if you are legally competent in compliance with the articles of the Greek Civil Code (unless you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.

PROCEDURE FOR ORDERING THROUGH E-SHOP:
For the convenience and service of all those who wish to buy from our online store, www.heatingshop.gr has the following alternative payment methods:

COD on delivery of the product (Shipping parcels weighing up to 2kg throughout Greece with the company ACS, the shipping cost is charged to the customer and is 5 €)
Payment by credit card / Debit card / Prepaid card
Deposit in the company’s accounts in the following banks: Alpha Bank, Eurobank, Piraeus and National Bank

When the consumer chooses as a method of payment the deposit in the bank and has not made the deposit within 3 working days the order will be canceled and the consumer will be informed by mail. The prices listed in the relevant catalogs under each product include VAT (24%), while www.heatingshop.gr reserves the right to adjust prices without having to inform the consumer public.

METHOD – TIME – SHIPPING COST
Deliveries of products are made through the company ACS COURIER within 1-3 working days, except in inaccessible areas of mainland and island Greece where it may take 3-5 working days. Orders are sent by our Company within 4 days of payment, as long as there is no problem with availability or other reason for delay. In any case of delay in sending the order, the customer is informed by phone. If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail. Heatingshop.gr does not bear any responsibility for any situation that is beyond its own fault and will do everything humanly possible for your best service.

SECURITY
At the Website www.heatingshop.gr, in the process of payment by credit card, you are transferred to the Alpha Bank system for secure online commercial transactions. For the protection of your electronic transactions, the E-Commerce Service provided is compatible with the security protocols of the International Card Organizations (Verified by Visa, MasterCard SecureCode). In this way all its information is encrypted so that it can not be read or changed during their transfer over the Internet.

CREDIT CARD INFORMATION
The Credit Card of the visitor / user for the payment of services of heatingshop.gr is charged only for the specific transaction. Credit card details and can not be used for any other purpose.

CONSUMER RIGHTS
In any case, all the rights that apply to consumers are recognized by the existing provisions and laws related to the contract of sale, as well as any rights that arise in relation to the warranty terms of the products. In case of return of your products you can contact our company, within 14 days from the day of purchase. The products you want to return should be in excellent condition, in a sealed package. The consumer is responsible for the cost of returning the products. In each case the maximum return period